Frequently Asked Questions

About Us

What is Tyremarket.com?

Tyremarket.com is an online marketplace that makes shopping for tyres and related products and services easy and hassle-free. We know that the process of choosing the right tyre and tyre dealer or service provider can be a great pain and we want to strive to reduce that pain for you.

What are our service areas?

Our services are available Pan India. We have over 2000 fitment partners. In case you are not able to find a fitment partner near you have the option to choose "Best Match" in which case our fulfilment expert will find the most suitable location for you.

Are the tyres I buy from Tyremarket.com under warranty.

Every tyre you purchase on Tyremarket.com comes with full manufacturers warranty.

Shopping with Us

Do I have to register to use Tyremarket.com?

Absolutely not. Until you decide to place an order you are not required to create an account with us. However, once you find what you are looking for and would like to proceed with buying it you will be requested to create an account. Creating an account helps you to store your basic information so that you don't have to enter your information every time you shop with us.

What are the benefits of creating an account with Tyremarket.com?

Get notified about new products, deals, manufacturer rebates and product recalls you. No need to fill in your information at the time of ordering. Just log in and we will have all the information pre-filled for you. View complete list of all your orders and be able to duplicate any order.

Is there any charge to register with Tyremarket.com?

No.Registration is absolutely free

How do I pay for products and services on Tyremarket.com?

You can either pay online at the time of placing the order or can opt to place the order without making any payment. In case you choose to go with the second option, you will receive a call from our customer service rep who can assist you further.

What are the payment modes available on Tyremarket.com?

We accept Debit cards, Credit Cards and NetBanking. All major debit and credit cards are accepted on Tyremarket.com.

After booking am I guaranteed that the price and availability will not change

We work very hard to make sure the price and availability shown on the website are accurate however it is beyond our control to anticipate unique market conditions hence The price and availability of products sold on Tyremarket.com are subject to change at any time before or after getting an booking confirmation from us.

How to buy tyres on Tyremarket.com?

1. Choose tyres from a wide range of Tyre Brands
2. Confirm your order by making an online payment.
3. Get them fitted at a fitment centre of your choice OR choose doorstep delivery.
4. Your appointment with the fitment centre will be booked at a time convenient to you.

Tyres

How do you know what tyre fits my vehicle?

Original Equipment Tyre sizes shown in search results for particular vehicles are determined based on the best information currently available to us from vehicle manufacturers and from manual inspection of new vehicles as they are released. Many vehicles have optional trim levels/packages that include different Tyre sizes. This "Additional Model Info" is listed for you to choose from in search results as well. Since variations based on options or vehicle manufacturer changes may determine the Original Equipment Tyre size on your vehicle, always verify the size you are purchasing matches the Tyre size for your vehicle (usually found in the door jamb, glove box lid or gas cap door) or in the Owner's Manual. If you are unsure what size is installed on your vehicle, please confirm the size as listed on the Tyre sidewall before placing your order. The Optional Tyre Sizes featuring different rim diameters we list for many vehicles are based on over 30 years of experience we have with plus size wheel and Tyre combinations. However, it is important to note that these optional Tyre sizes are based on vehicle specific wheel sizes/offsets offered by TyreMarket.com.

How to read tyre size?

The first number from the left denotes the width of the tyre. The second number denotes the height of the sidewall which is also known as aspect ratio. It is expressed as percentage of the width. The alphabet in the 3rd position talks about the tyre construction type. The last number denoted the rim size.

Learn more about aspect ratio

Returns and Cancellations

How do I cancel my order?

You can either send us an email at customerservice@tyremarket.com or call +91-8088-090-090 and speak to one of our friendly customer service agents to request a cancellation.

Tyremarket.com reserves the right to refuse your request to cancel the order at anytime due to any reason. An email explaining the detailed reason for refusal of your request will be sent to you via email.

What is Tyremarket.com's return policy?

All returns are subject to inspection by the fulfilment partner's tyre expert. Only unfitted, unused tyre that has never been driven on and is not damaged is eligible for return. Orders that are picked up at one of our fitment partners are only eligible for immediate return or exchange on the same day they are picked up. After that time, orders must be reviewed by a returns expert before an exchange can be considered. Allow 5-7 business days to process the return request. You can either send us an email at support@tyremarket.com or call +91-8088-090-090 and speak to a return specialist if you need any further help.

Warranty

Understanding Tyre Warranty Laws in India: What Every Customer Should Know

At Tyremarket.com, we believe that every customer deserves clarity and confidence when purchasing tyres. One of the most important aspects to understand when buying a new tyre is the warranty that comes with it. In this section, we explain the basics of tyre warranties in India, your rights as a customer, and what you should keep in mind to make the most of your purchase. We are committed to helping you make informed tyre purchases. Understanding your warranty rights is essential for protecting your investment and ensuring a smooth ownership experience. If you have any questions about tyre warranties or need assistance with your purchase, feel free to reach out to us. We are here to help you every step of the way.

What is a Tyre Warranty?

A tyre warranty is a promise made by the manufacturer that the product is free from defects in materials and workmanship for a certain period. If the tyre develops issues due to manufacturing defects within the warranty period, the manufacturer typically offers a repair, replacement, or compensation based on the remaining tread life.

Key Features of Tyre Warranties.

1. Warranty Period: Most tyre warranties in India are valid for a fixed number of years (typically 3 to 5 years) from the date of purchase or until the tread wears down to a specified depth, whichever comes first.
2. Pro-Rata Replacement: Warranties often work on a pro-rata basis. This means that if a tyre is found to be defective, you may need to pay a part of the cost depending on how much of the tread has already been used.
3. Coverage: Tyre warranties generally cover manufacturing defects. They do not usually cover damages caused by road hazards (like cuts and punctures), accidents, improper maintenance (such as under-inflation or misalignment), or usage on vehicles for which the tyre was not designed.

Important Things to Keep in Mind.

- Original Invoice: Always retain your original purchase invoice. It is crucial for making a warranty claim.
- Proper Maintenance: Follow recommended maintenance practices like correct inflation, regular rotation, and alignment checks. Poor maintenance can void your warranty.
- Genuine Products: Purchase tyres from trusted sellers to ensure you receive authentic products eligible for warranty support.
- Consumer Rights: Under the Consumer Protection Act, 2019, customers have the right to seek redress if a defective product is sold. If a tyre manufacturer or seller unfairly denies a valid warranty claim, customers can approach a consumer dispute redressal forum for resolution
-Competition Laws: India's Competition Act, 2002, discourages restrictive trade practices. If a manufacturer refuses warranty support without a valid reason, especially if the tyre is genuine and purchased properly, it could be considered an unfair practice under competition law.

When Warranty May Be Denied?

- If the tyre shows signs of misuse, alteration, or installation on an incompatible vehicle.
- If the tyre has been damaged by external factors such as road hazards or accidents
- If proper documentation (like the original invoice) is not provided.

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