{"id":7799,"date":"2019-06-10T13:46:30","date_gmt":"2019-06-10T08:16:30","guid":{"rendered":"https:\/\/www.tyremarket.com\/tyremantra\/?p=7799"},"modified":"2019-06-10T13:46:30","modified_gmt":"2019-06-10T08:16:30","slug":"bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study","status":"publish","type":"post","link":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/","title":{"rendered":"Bridgestone India Has The Highest Customer Satisfaction In 2019, Says JD Power Customer Satisfaction Study"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7713 size-full\" src=\"https:\/\/www.tyremarket.com\/tyremantra\/wp-content\/uploads\/2019\/05\/Bridgestone-India-e1557466775519.jpg\" alt=\"Bridgestone India\" width=\"729\" height=\"410\" vspace=\"18\" \/><\/p>\n<p>Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India as highest in customer satisfaction with scores of 861 and 836 in the category of midsize car segment and utility vehicle segment respectively.<\/p>\n<p>The study is in its 19<sup>th<\/sup> year and it measures the Original Tyre Owners satisfaction from the first to the third year of ownership that spans across four sectors namely \u2014 wear, ride, traction\/handling and appearance. Other important key findings mentioned in the study are:<\/p>\n<ul>\n<li><em><strong>Increased usage leads to more problems:<\/strong> This study underlines that with an increase in vehicle running, customers complain that they experience more problems with the original tyres. There are 27% of customers who have driven their vehicles 30,000 kilometres or more and have reported experiencing at least one tyre problem as compared to 22% of customers who have driven their vehicles 15,000 kilometres or less.\u00a0 \u00a0<\/em><\/li>\n<li><em><strong>Tyre satisfaction decreases with use:<\/strong> Another finding of the study is that on a score scale of 1,000, the overall satisfaction level of the customers with Original Equipment (OE) tyres was 827. However, the satisfaction level of customers whose tyres travelled 15,000 kilometres or less was 835 as compared to the satisfaction level of customers whose tyres travelled 30,000 kilometres or more and were given a satisfaction score of 824.<br \/>\n<\/em><\/li>\n<li><em><strong>Satisfaction drives advocacy and loyalty:<\/strong>\u00a0The study also reveals that out of the vehicle owners who were highly satisfied with their original tyres and were given a score of 947 and above, 92% of them will definitely recommend their tyre brand and 86% will definitely repurchase the same tyre brand. However, among the customers who were less satisfied and were given a score of 740 and below, 21% will definitely recommend their brand and 20% will definitely repurchase.\u00a0\u00a0<\/em><em>\u00a0<\/em><\/li>\n<\/ul>\n<p>The said study also gives attention to factors such as driver\u2019s habits, climatic conditions, tyre design and road conditions. All these factors have a strong influence on the life expectancy of tyres.<\/p>\n<p>Within India, amid car lovers, it is a common practice to replace the OEM tyres with ones that provide more grip, stability as well as offers larger contact patch compared to the OEM tyres. Under these circumstances too, Bridgestone emerged as a trusted brand because of having a wide portfolio of tyres of various sizes. The world\u2019s top tyre maker produces tyres that fit all sort of vehicles from small hatchbacks to premium sports cars.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India as highest in&#8230;<\/p>\n","protected":false},"author":4,"featured_media":7713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[4],"tags":[427,360,4941,4940,4932,390],"class_list":["post-7799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-bridgestone-india","tag-bridgestone-tyres","tag-j-d-power-study-india","tag-jd-power-customer-satisfaction","tag-tire-industry","tag-tyre-industry-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>JD Power: Bridgestone India Has The Highest Customer Satisfaction<\/title>\r\n<meta name=\"description\" content=\"Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India...\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"JD Power: Bridgestone India Has The Highest Customer Satisfaction\" \/>\r\n<meta property=\"og:description\" content=\"Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Tyremarket : Tyre News, Review &amp; Guide\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tyremarketindia\" \/>\r\n<meta property=\"article:published_time\" content=\"2019-06-10T08:16:30+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.tyremarket.com\/tyremantra\/wp-content\/uploads\/2019\/05\/Bridgestone-India-e1557466775519.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"729\" \/>\r\n\t<meta property=\"og:image:height\" content=\"410\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Ankit verma\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@tyremarketindia\" \/>\r\n<meta name=\"twitter:site\" content=\"@tyremarketindia\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ankit verma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\\\/\"},\"author\":{\"name\":\"Ankit verma\",\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/#\\\/schema\\\/person\\\/622e94976c8daee44e969fe0577d2380\"},\"headline\":\"Bridgestone India Has The Highest Customer Satisfaction In 2019, Says JD Power Customer Satisfaction Study\",\"datePublished\":\"2019-06-10T08:16:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\\\/\"},\"wordCount\":408,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/Bridgestone-India-e1557466775519.jpg\",\"keywords\":[\"Bridgestone india\",\"Bridgestone tyres\",\"J.D. 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verma\"},\"description\":\"My need for speed began at a very early age and I realised this as soon as I got my first bicycle at the age of 8. 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As of today I\u2019m 26 years old and a proud owner of a Yamaha Fz15 version 2.0 and a Kawasaki Ninja 650 2014 model having clocked a decent 30k Kms only while touring, waiting to clock 1000s more as riding makes me feel whole again after enduring the dismal routines of life.\",\"sameAs\":[\"http:\\\/\\\/tyremarket.com\"],\"url\":\"https:\\\/\\\/www.tyremarket.com\\\/tyremantra\\\/author\\\/ankit_verma\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"JD Power: Bridgestone India Has The Highest Customer Satisfaction","description":"Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/","og_locale":"en_US","og_type":"article","og_title":"JD Power: Bridgestone India Has The Highest Customer Satisfaction","og_description":"Recently, JD Power\u2019s 2019 India Original Equipment Tyre Customer Satisfaction Index (TCSI) study has been out and it has ranked Bridgestone India...","og_url":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/","og_site_name":"Tyremarket : Tyre News, Review &amp; Guide","article_publisher":"https:\/\/www.facebook.com\/tyremarketindia","article_published_time":"2019-06-10T08:16:30+00:00","og_image":[{"width":729,"height":410,"url":"https:\/\/www.tyremarket.com\/tyremantra\/wp-content\/uploads\/2019\/05\/Bridgestone-India-e1557466775519.jpg","type":"image\/jpeg"}],"author":"Ankit verma","twitter_card":"summary_large_image","twitter_creator":"@tyremarketindia","twitter_site":"@tyremarketindia","twitter_misc":{"Written by":"Ankit verma","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/#article","isPartOf":{"@id":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/"},"author":{"name":"Ankit verma","@id":"https:\/\/www.tyremarket.com\/tyremantra\/#\/schema\/person\/622e94976c8daee44e969fe0577d2380"},"headline":"Bridgestone India Has The Highest Customer Satisfaction In 2019, Says JD Power Customer Satisfaction Study","datePublished":"2019-06-10T08:16:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/"},"wordCount":408,"commentCount":0,"publisher":{"@id":"https:\/\/www.tyremarket.com\/tyremantra\/#organization"},"image":{"@id":"https:\/\/www.tyremarket.com\/tyremantra\/bridgestone-india-highest-customer-satisfaction-2019-jd-power-customer-satisfaction-study\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tyremarket.com\/tyremantra\/wp-content\/uploads\/2019\/05\/Bridgestone-India-e1557466775519.jpg","keywords":["Bridgestone india","Bridgestone tyres","J.D. 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